Facebook Messenger : m.me/MasalaMonkDOTcom
Thank you for your interest in reaching out for us. In case you need to track your order, have any problems with your order or anything else you want to reach us to about, please use the following two methods to connect.
- Facebook Messenger : You can write to us on our Facebook Page’s Messenger – please remember write to us in private message or DM only. Comments on posts are often hard to track and due to the way Facebook handles them we might end up missing them. Here is the link to messenger in case you are not able to find it on our facebook page : m.me/MasalaMonkDOTcom
- Email : You can write to us on order.MasalaMonk@gmail.com with your query, and we will get back to you as soon as possible.
Why do we not have a phone number?Well for the very simple reason that we like to keep a written track of all communication so that we can maintain accountability & records, which help us to improve and serve our customers better.
How long does it take to respond to emails and queries?Well we are not in business of instant food or gratification. We respond to all queries personally and do not use chat bots or automated communication, except for one or two greeting messages. As all our product pages say that we have 7 to 14 days of processing time, so we not feel any need for urgent or immediate replies as well.
The responses can be slightly more delayed around weekends or holidays, however we ensure that we respond to all customer messages as soon as we can.